He was on time, very personable and explained to me what he was going to do. He thoroughly answered questions I asked as he went about the inspection. He gave me the option of receiving his report by email the evening of the inspection or of having him set up and type it up and give it to me on a disc before he left. I opted for receiving the report via email so he reviewed the pictures he had taken with me before he left. He called me the following day to make sure I received the emailed report and to see if I had any questions. I was very pleased with the entire experience.